Demand response turns liquid assets into real revenue for Bournemouth Water

With many utility companies already seeing Demand Side Response (DSR) work for them, it was an easy decision for Bournemouth Water to get involved. Energy Adviser, Matthew Burton shares his story.

 At Bournemouth Water, it’s our responsibility to keep the taps on for half a million households and businesses across Dorset, Hampshire and Wiltshire. Each day, we supply 140 million litres of drinking water to our customers.

We have a significant number of sites, most of them running energy-intensive assets such as water pumps, as well as back-up generation. With a corporate commitment to deliver operational excellence, we regularly review our energy use and costs to make sure we are optimising what we do.

It was through this process of continual improvement that we began to explore the opportunities that existed through demand side flexibility.

With many water companies (such as Wessex Water and United Utilities) already seeing the benefits from using their energy in a smarter way, we decided to reach out to one of the UK’s DSR aggregators, KiWi Power, to see how our assets could be best put to work.

Carefully tailored solutions

The company was keen to find the right solution for each of our sites, so it sent down its engineers to investigate. They got to work analysing half-hourly data relating to each site’s energy use and conducted full onsite surveys to see which assets could deliver demand side services. With this information, the company created specially tailored solutions for each site.

The next step was to get the right technology in place, so we could begin to participate. This was done at zero cost to us and with very little disruption. KiWi Power installed its own, in-house developed, second-by-second meters at each of our sites, which would work with our existing high-voltage metering systems.

A wide range of DSR programmes

Bournemouth Water has implemented the flexibility of demand side response while keeping full control of operating its systems within set internal parameters.

Using the new meters, the aggregator remotely monitors and sends signals to our site controllers and Programmable Logic Controller units (PLCs) so we can make an automated decision to use the full range of our demand side assets. It can also send visual signals to our shift workers on site should they need to start local diesel generators or stop scheduled pumping.

Bournemouth Water has implemented the flexibility of demand side response while keeping full control of operating its systems within set internal parameters.

This almost-instant flexibility allows us to take part in a wide range of programmes, namely Frequency Control by Demand Management (FCDM), Static Firm Frequency Response (FFR), Short Term Operating Reserve (STOR) and TRIAD avoidance (half hourly settlement periods).

One of the biggest benefits has been the fact that providing DSR doesn’t interfere with the day-to-day running of our sites. This is particularly important because of the critical nature of some of our equipment, particularly our water pumps. If a reservoir is full, for example, it wouldn’t be safe or practical for water pumps to be powered down, or switched off.

Working closely with our aggregator, we were able to build a vital layer of defence behind the DSR controls. Should a signal arrive during a critical time, the system automatically overrides it, putting the business and our customers first.

Feeling the full flow of benefits

Since we began providing DSR, our business has earned regular revenue across the full portfolio of DSR products. Another benefit has been the improved resilience of our generators. Regular testing under our DSR contract means we have total peace of mind that our generators will be fit for purpose during a power cut.

Participating in DSR has proven a good decision. It has provided us with a mechanism to optimise our pump scheduling, put our standby generation assets to good use and earn extra revenue for our business.

Water pumps get in on the balancing act

Dŵr Cymru Welsh Water is a not-for-profit water company committed to serving its customers. Thanks to demand side response (DSR), it has found that managing its energy demand more flexibly means it can do the right thing for its customers and the country. Mike Pedley, Head of Energy for Welsh Water, explains more.

At Welsh Water we have a very wide strategy to invest in energy efficiency, energy generation and indeed DSR and other forms of tariff optimisation. Our not-for-profit model helps the company take a long term view when it comes to investing in low carbon and sustainable technologies which will run for many years and provide long term benefit for our customers.

Currently, we have some 56 sites generating renewable energy, which includes about 6MW of solar and 14MW of hydro. In addition, we’ve got around 11 anaerobic digestion sites. We plan to continue rolling out renewable generation as long as it delivers acceptable returns for the company and our customers.

A flexible approach

DSR is also something we’re doing more of. We’re aware that it is increasingly important to National Grid, and therefore the UK, to help balance the system cost-effectively, but from our perspective it’s a potential way of getting financial benefit from using our assets flexibly. Thanks to our not-for-profit model, if we benefit from it, then so do our customers.

We’ve contracted with National Grid directly for a couple of their DSR schemes (last winter’s Demand Side Balancing Reserve and this summer’s Demand Turn-up) but following an open tender and successful trial, we’ve also started working with Open Energi on dynamic frequency response.

From our perspective it’s a potential way of getting financial benefit from using our assets flexibly.

The service helps National Grid with its second by second balancing of electricity supply and demand, and responds automatically to changes in frequency. So if there’s a sudden shortfall in supply, instead of National Grid asking a power station to ramp up, Open Energi can ask our pumps to slow down temporarily. Similarly, if there is excess power being supplied – say it was particularly windy or sunny – our pumps could increase their consumption to alleviate pressure on the grid and ensure no energy goes to waste. The key thing for us is our equipment is in control, and we set the parameters within which it can respond. We have found that if our pumps operate a little faster or a little slower for a few minutes at a time, that doesn’t impact our processes or customers.

What next?

Right now we’re targeting 25 sites and expect to have around 5MW of flexible demand. If that roll-out proves successful we’ll look at other assets to see whether we can expand its use. Not all of our assets are suitable but there are some that work well with this technology and I am sure that the same is true of a lot of businesses. I would expect more companies to adopt this type of technology for some of their assets. Increasingly in the UK now, companies can benefit from using their assets as flexibly as possible and that also helps the country.

A dynamic approach to managing energy

North West water company United Utilities is well on the way to building a “virtual power station.” Energy manager Andy Pennick describes how getting smarter with energy use can pay dividends and boost green credentials.

We know that energy is one of our biggest costs so our mantra is to use less, generate more and use our assets smarter. We’ve done a lot of work already on installing more energy-efficient equipment and we’re generating some 18 per cent of our own electricity through biogas and other renewable sources. But it was the “getting smarter” that led us to trialling Dynamic Demand, a dynamic frequency response solution offered by Open Energi.  

Water companies are ideally placed to make use of frequency response. Certainly we use a lot of power, but often we can be flexible about when we need to use it thanks to the storage available in our assets.

Take clean water pumps for example. Some service reservoirs have many hours of storage and the pumps don’t necessarily have to operate immediately when water levels start to fall.  Another good example for wastewater is the air blowers on activated sludge plants. When managed, there’s headroom available in the process that allows for flexibility in precisely when the air blowers need to cut in, especially suitable for those with variable speed drives.

In 2014 we decided to trial Dynamic Demand at three sites, Hoghton water pumping station, Bolton Wastewater Treatment Works and Birkenhead Wastewater Treatment Works.

What are the challenges?

It was easy enough to identify the types of site and process that would lend themselves to Dynamic Demand, but one of the biggest challenges we faced was persuading our operational teams that it was a good idea!

The top priority for our employees is maintaining compliance.  We had to create a cultural shift so they were prepared to accept handing over some control of our processes.  We did that by sitting down with the operators involved and working through the numbers in extreme detail.

HazOp is a risk-based analysis tool we use to brainstorm all the things that could possibly go wrong on each site where we planned to trial the technology.

This allowed us to set safety margins within which the equipment could respond to changes in frequency. Once outside those margins, the process takes priority again.  It does require a certain trust in the solution and that was the most difficult obstacle for us to overcome.

 We know that energy is one of our biggest costs so our mantra is to use less, generate more and use our assets smarter.

What’s next?

To date we have installed the technology at 10 of our larger activated sludge plants, (biological wastewater treatment) including Davyhulme in Manchester, St Helens, Preston, Runcorn, Warrington and Widnes. We have also successfully integrated Dynamic Demand onto other sites, for example a water pumping station. Over the coming months we are targeting a further 10 activated sludge plants and have started to evaluate new waste and fresh water processes that we feel would work with the technology.

We are also embarking on a programme with Kiwi Power to automate our back up diesel generators for deployment in the STOR market alongside working on DSR trials with our local DNO, Electricity North West.

Our aim, by 2020, is to provide access to 50MW of Demand Side Response for National Grid – enough to displace a peaking power station. I think that’s a very tangible ambition, and it shows there’s real potential for the water industry to help build a sustainable future UK energy market.